My spouse and I had flight reservations for right now (March fifteen, 2014) and after a routine coronary heart scan on Wednesday of the week, he was diagnosed using a critical coronary heart issue. On Friday, March 14, 2014 he had to have a heart catherization and it had been impossible for us to go on our holiday vacation. I identified as American Airlines Consumer Service and was properly advised “tricky luck”.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por traffic aereo y yo pague con resort y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
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3) May well five at HPN we had to seek out chair…woman attendant could not force passenger up ramp on to aircraft, so he walked…..Whenever we arrived at ORD we had to find chair at An additional gate….
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Hi，I wished to ask questions on provide a cat through the U.S. to China, so I referred to as your Chinese service. The woman called Annie picked my mobile phone. I requested my concern and she said ” there is no way” I said someone explained to me it can be done. She mentioned ” They may be lying” she didn't give me any explanation. I made a decision to connect with again, A different lady answered my call.
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I'm astonished at The shortage of customer service at American Airways. I was a flight attendant for 30 several years and took good delight in the coaching I gained from American. On the recent trip I watched a passenger and agent argue about which a single was ruder. There's no obvious enforcement of grooming procedures any where in the business.
I are already wanting to make contact with the airline for over one hour with none results. Exactly what are my solutions?
I understand that it could be a while prior to USAIR and American program might be synched. But, there's no basis for your brokers for being so disconnected.
The definition of customer service at American Airways just isn't described in almost any acknowledged phrases. It doesn't handle The client or imply any service in any way. My daughter, touring solo, had the the latest knowledge of waiting around in line at Heathrow so extended to examine in that she skipped the checkin by two MINUTES Even though the plane was at the gate for an additional 45 minutes. The agent, and I use that word generously, essential she purchase One more ticket for any afterwards flight at a price of a further $three hundred. Then proceded to inform her the seat could well be assigned with the gate. Okay, challenge solved. You think that! In the event the gate is assigned she goes to acquire her seat assigned and the ‘AGENT’ who'd not make it possible for her on the first flight cancelled her seat on equally the very first and next flight following having her revenue! So she wasn’t off that very first flight but, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid supplemental money. The good thing is we ended up in interaction and he or she spoke that has a supervisor who unveiled a seat to her. When she questioned who had cancelled the her reservation, they mentioned they didn't know. This all occurred inside a a few hour period. She finally boarded quarter-hour ahead of departure, I hope. So my husband and I contacted American Airways to confirm if she was in a position to get around the aircraft and who had cancelled her flight, due to the fact there was a fiscal transaction and no monetary transaction comes about with out a report of who created it, just wikipedia reference one would Consider, for accounting and theft safety needs on your own. My partner referred to as initial and spoke to JAYNE FUENTES, a supervisor who following a long conversation gave us NO Information. She could not notify us if my daughter got a seat about the flight, got to the aircraft, or who bungled the extra buy. She seriously stated that ‘They can be open terminals and they don't register who is scheduling or accepting payment for the seat reservation.’ Which is correct accounting to suit your needs. So my husband thanked her politely for all her help at which position I mentioned JAYNE FUENTES advised us almost nothing she was of no help in any respect. Then I called American Airways and spoke to another supervisor, JANE GRAY, a individual who should not be permitted to respond to phones inside a prison.
I acquired the beneath response from American Airways immediately after I refused their offer of a $25.00 travel voucher for horrendous service. My comments have been posted on this site However they ended up taken off. Their inadequate service Charge me time and cash, which I simply cannot get back again they usually Assume $twenty five.